Shipping policy

At Amelian Ways, we are committed to getting your order to you as quickly and reliably as possible. Please read this policy carefully so you know exactly what to expect after placing your order.

1. Order Processing Times

Processing time is the time it takes us to prepare your order before it ships. Processing time is separate from shipping and transit time.

Standard Orders

  • Orders are processed within 1 to 2 business days of payment confirmation.
  • Orders placed on weekends or holidays begin processing the next business day.
  • You will receive a shipping confirmation email with tracking once your order has shipped.

Made to Order Items

  • Made to order items require additional production time.
  • Please allow 4 to 6 weeks for production before your order ships, unless otherwise noted on the product page.
  • You will be notified if there are any unexpected delays with your order.

Preorders

  • Items marked as Preorder may take 4 to 6 weeks to ship from the date of purchase.
  • Preorder timelines are estimates and may vary. We will communicate updates as they become available.
  • Preorders are charged at the time of purchase.
  • You can cancel a preorder any time before it ships. Just contact us.

Backorder

  • Sometimes an item or a size sells faster than expected and goes on backorder. You can still order it now and we ship it as soon as the restock lands.
  • Any sizes we have in stock still ship within our standard 1 to 2 business day processing window.
  • Backordered items are already in production. The exact ship window is shown right on the product page, for example ships in 5 to 7 business days, so you always know what to expect before you buy.
  • If a timeline shifts, we will let you know by email.

Processing times do not include weekends or federal holidays. Shipping and transit time begins after your order has been processed and handed off to the carrier.

2. Shipping Methods and Rates

Domestic (U.S.) Shipping

We offer the following shipping options for U.S. orders:

  • Standard Shipping, estimated 5 to 8 business days after processing.
  • Expedited Shipping, estimated 2 to 3 business days after processing.
  • Priority Shipping, estimated 3 to 4 business days after processing.

Shipping rates are calculated at checkout based on the shipping method you select and the total weight of your order. Flat rate options may be available depending on your order.

International Shipping

We ship worldwide. International orders go out via DHL as our primary carrier. Delivery times vary by destination and are estimated at checkout.

  • International shipping rates are calculated at checkout.
  • Delivery estimates for international orders are 7 to 21 business days depending on destination and customs processing.
  • International customers are responsible for all customs duties, import taxes, and fees charged by their country. These are not included in our shipping rates and are not refundable.
  • Amelian Ways is not responsible for delays caused by customs clearance.

3. Shipping Carriers

We partner with trusted carriers to fulfill your orders:

  • Domestic (U.S.) orders: USPS, UPS, and FedEx.
  • International orders: DHL.

Carrier selection is based on your location, shipping method, and order size. Once your order ships, you will receive tracking information by email so you can follow your package every step of the way.

Once your order has been handed off to the carrier, Amelian Ways is not responsible for delays, lost or stolen packages, or damage that occurs during transit. Please contact the carrier directly for any transit-related issues.

4. Order Tracking

  • A shipping confirmation email with your tracking number is sent as soon as your order ships.
  • Please allow 1 to 2 business days for tracking to update after you receive your confirmation email.
  • If you have not received a shipping confirmation within your expected processing window, please contact us at support@amelianways.com

5. Customer Responsibility, Shipping Address

It is the customer's responsibility to provide a complete and accurate shipping address at checkout. Please double check the following before completing your order:

  • Recipient's full name.
  • Street address and apartment, suite, or unit number if applicable.
  • City, state, and ZIP or postal code.
  • Country for international orders.

Incorrect or Undeliverable Addresses

If an incorrect or incomplete address is provided and results in delivery complications, the following costs are the customer's responsibility:

  • Return shipping fees if the package is returned to us because of an incorrect address.
  • Reshipment fees to resend your order to the corrected address.
  • Carrier address correction fees if the carrier charges us to correct the address in transit.

Amelian Ways is not responsible for delays or failed delivery caused by address errors provided at checkout.

Address Changes After Order Placement

If you realize you entered an incorrect address after placing your order, contact us right away at support@amelianways.com. We will do our best to update your address before the order ships. Once an order has shipped, we cannot guarantee an address change and additional fees may apply.

6. Order Cancellations

If you need to cancel your order, please contact us as soon as possible at support@amelianways.com. We will do our best to accommodate cancellation requests made before an order has been processed and shipped.

  • Orders that have already been processed and shipped cannot be cancelled or modified.
  • Made to order items cannot be cancelled once production has begun.
  • Preorders can be cancelled before the item ships. Contact us to request a cancellation.

7. Lost, Stolen, or Damaged Packages

Once your package has been confirmed as delivered by the carrier, Amelian Ways is not responsible for lost or stolen packages. If your tracking shows delivered but you have not received your package:

  • Check with neighbors, building management, or anyone who may have accepted the package on your behalf.
  • Check all entry points of your home or building.
  • Contact the carrier directly to file a claim. They have investigation processes for missing packages.
  • If the carrier confirms the package was lost during transit and not after delivery, contact us at support@amelianways.com and we will work with you to resolve the issue.

For packages damaged during shipping, please refer to our Return and Exchange Policy for instructions on how to report damaged items.

8. Returns and Exchanges

All sales are final. We offer exchanges on eligible unworn items in original packaging within 30 days of delivery. Refunds are only accepted on defective or damaged items. Please refer to our full Return and Exchange Policy at amelianways.com for complete details.

9. Contact Us

For questions about your order, shipping status, or this policy, please reach out to us:

Amelian Ways
Email: support@amelianways.com
Website: amelianways.com

Please allow 2 to 3 business days for a response.

Thank you for shopping with Amelian Ways.