Privacy policy

This Privacy Policy describes how Amelian Ways ("we," "us," or "our") collects, uses, shares, and protects your personal information when you visit amelianways.com (the "Site"), make a purchase, create an account, or sign up for our email and SMS communications. By using our Site or subscribing to our communications, you agree to the terms of this Privacy Policy.

1. Information We Collect

Personal Information You Provide

When you interact with us, we may collect:

  • Name, email address, phone number, and billing or shipping address.
  • Payment information, which is processed securely through our payment providers.
  • Account login credentials, if you create an account.
  • Communications you send us, such as customer service inquiries.
  • Mobile phone number when you opt in to SMS or text marketing.
  • Information you provide when entering promotions, contests, surveys, or other activities.

Information Collected Automatically

When you visit our Site, we may automatically collect:

  • IP address, browser type, and device identifiers.
  • Pages viewed, links clicked, and time spent on the Site.
  • Referring URLs and search terms.
  • Cookie and tracking data, as described in Section 6.

Information from Third Parties

We may receive information about you from third-party partners, including:

  • Klaviyo, our email and SMS marketing platform.
  • Postscript, our SMS marketing platform.
  • Shopify, our ecommerce platform.
  • Social media platforms if you interact with us there.
  • Analytics and advertising providers.
  • Payment processors and shipping providers.

2. How We Use Your Information

We use the information we collect to:

  • Process, fulfill, and deliver your orders.
  • Communicate with you about purchases, returns, exchanges, shipping, and deliveries.
  • Provide customer service and respond to inquiries.
  • Send promotional emails and SMS marketing messages when you have provided the appropriate consent.
  • Send necessary transactional and service-related communications.
  • Improve our Site, products, services, and customer experience.
  • Personalize your shopping experience.
  • Detect fraud and maintain the security of our Site.
  • Process payments and facilitate shipping.
  • Analyze and measure marketing performance.
  • Comply with applicable legal and regulatory obligations.

3. SMS and Text Message Communications

SMS Marketing Messages

By providing your mobile phone number and affirmatively opting in to receive SMS marketing messages from Amelian Ways, you consent to receive recurring automated marketing text messages, which may include:

  • Promotional offers and discounts.
  • New product announcements.
  • Product launches and restocks.
  • Cart reminders and abandoned-cart messages.
  • Personalized product recommendations.
  • Other promotional or marketing communications.

Consent to receive marketing text messages is not a condition of purchasing any goods or services from Amelian Ways.

Message and data rates may apply. Message frequency varies.

Transactional and Service-Related Messages

Transactional and service-related text messages are separate from promotional marketing messages.

We may send necessary non-marketing text messages related to transactions, orders, accounts, or customer service, including:

  • Order confirmations.
  • Order status updates.
  • Shipping confirmations.
  • Tracking information.
  • Delivery notifications.
  • Customer service communications.
  • Important information regarding an order or account.
  • Other messages reasonably necessary to provide services you have requested.

These communications are intended to facilitate or complete a transaction or provide a service you have requested and are not promotional marketing messages.

Opting out of promotional SMS marketing does not necessarily prevent us from sending necessary transactional or service-related communications where permitted by applicable law.

SMS Service Providers

We may use third-party platforms, including Klaviyo and Postscript, to send and manage SMS communications.

These providers may process information such as your phone number, messaging preferences, consent records, message interaction history, and other information necessary to deliver and measure communications on our behalf.

SMS Compliance Disclosures

In compliance with applicable laws, regulations, carrier requirements, and industry guidelines:

  • You may opt out of marketing SMS messages at any time by replying STOP to a marketing text message.
  • After requesting to opt out, you may receive one final confirmation message.
  • For help, reply HELP to a text message or contact us using the information in Section 10.
  • Message and data rates may apply depending on your mobile carrier and plan.
  • Message frequency varies.
  • We do not sell your mobile phone number.
  • We do not share your mobile phone number with third parties for their own independent marketing purposes.
  • Your phone number and messaging information may be shared with service providers solely as necessary to provide the communications or services you have requested.

SMS Abandoned Cart Messages

If you provide your mobile phone number and opt in to receive marketing communications, we may send automated SMS reminders regarding items left in your shopping cart.

These messages may include up to 3 automated text messages reminding you to complete your purchase. These messages may be sent through Klaviyo or Postscript.

You may opt out of marketing SMS at any time by replying STOP.

Third-Party SMS Data Sharing

Your phone number, SMS consent records, and SMS interaction data may be shared with Klaviyo, Postscript, and other service providers solely for purposes such as:

  • Delivering requested SMS communications.
  • Managing SMS subscriptions and consent.
  • Providing customer service.
  • Measuring and improving communications.
  • Preventing fraud and maintaining compliance.

These service providers are expected to protect your information and use it only for authorized business purposes.

Location-Based Services

We may use general location information derived from your IP address or shipping address to provide location-relevant promotions, content, shipping services, or other features.

We do not collect precise real-time GPS location data through SMS.

If we introduce location-based marketing features that require additional consent, you will be notified and given the opportunity to consent separately.

4. Email Marketing

If you subscribe to our email list, we may use Klaviyo or another email service provider to send:

  • Promotional emails.
  • Newsletters.
  • Product announcements.
  • Restock notifications.
  • Special offers.
  • Personalized recommendations.
  • Other marketing communications.

Our email service providers may collect information about email opens, clicks, and engagement to help us deliver and improve our communications.

You may unsubscribe from marketing emails at any time by clicking the "Unsubscribe" link in any marketing email or by contacting us directly.

Unsubscribing from marketing emails does not prevent us from sending necessary transactional emails related to purchases, orders, accounts, or customer service.

5. How We Share Your Information

We do not sell your personal information.

We may share personal information with trusted third parties when reasonably necessary to operate our business, provide services, or comply with legal obligations, including:

Service Providers

We may share information with service providers such as:

  • Shopify.
  • Klaviyo.
  • Postscript.
  • Payment processors.
  • Shipping carriers.
  • Website hosting providers.
  • Analytics providers.
  • Advertising and marketing service providers.
  • Customer service and business operation providers.

These providers may access information only as reasonably necessary to provide services to us or on our behalf.

Legal Compliance

We may disclose information when required to do so by law, regulation, court order, subpoena, government authority, or other valid legal process.

Business Transfers

If Amelian Ways is involved in a merger, acquisition, financing, reorganization, bankruptcy, sale of assets, or similar business transaction, personal information may be transferred as part of that transaction.

With Your Consent

We may share information when you have given us permission to do so for a specific purpose.

6. Cookies and Tracking Technologies

We use cookies, pixels, analytics tools, and similar tracking technologies to:

  • Keep you logged in.
  • Remember your shopping cart.
  • Remember preferences.
  • Analyze Site traffic and usage.
  • Improve Site functionality.
  • Measure advertising effectiveness.
  • Personalize content and marketing.
  • Track conversions and marketing performance.
  • Support Klaviyo and Postscript marketing attribution.

We may use third-party tools such as Google Analytics, Meta Pixel, Klaviyo tracking technologies, Postscript tracking technologies, and similar services.

You may control or disable cookies through your browser settings. However, disabling cookies may affect certain features and functionality of the Site.

7. Your Privacy Rights

Depending on your location and applicable law, you may have certain privacy rights, including:

  • Access: Request access to personal information we maintain about you.
  • Correction: Request correction of inaccurate or incomplete information.
  • Deletion: Request deletion of your personal information, subject to applicable legal exceptions.
  • Data Portability: Request a copy of certain information in a portable format.
  • Withdraw Consent: Withdraw consent where we process information based on your consent.
  • Opt Out of Marketing SMS: Reply STOP to marketing text messages.
  • Opt Out of Marketing Email: Click "Unsubscribe" in any marketing email.

California residents and residents of other jurisdictions with applicable privacy laws may have additional rights.

We do not sell personal information.

To exercise applicable privacy rights, please contact us using the information in Section 10.

8. Data Retention

We retain personal information for as long as reasonably necessary to:

  • Provide our products and services.
  • Process and fulfill transactions.
  • Maintain business and transaction records.
  • Provide customer support.
  • Comply with legal and regulatory obligations.
  • Resolve disputes.
  • Enforce our agreements.
  • Protect our business and customers.

SMS consent and opt-in records may be retained for as long as reasonably necessary to demonstrate compliance with applicable laws, regulations, carrier requirements, and industry standards.

9. Data Security

We use reasonable administrative, technical, and organizational safeguards designed to protect your personal information.

These measures may include:

  • SSL/TLS encryption.
  • Secure payment processing.
  • Access controls.
  • Authentication and security procedures.
  • Third-party security measures provided by our service providers.

However, no method of transmitting or storing information electronically is completely secure. We cannot guarantee absolute security of your information.

If you believe your account or personal information has been compromised, please contact us promptly.

10. Contact Us

If you have questions about this Privacy Policy, wish to exercise applicable privacy rights, or have questions about our communications, please contact us:

Amelian Ways
Website: amelianways.com
Email: support@amelianways.com

You may opt out of marketing SMS at any time by replying STOP to a marketing text message.

You may opt out of marketing email by clicking "Unsubscribe" in any marketing email.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business, services, technology, or applicable legal requirements.

When we make changes, we will post the updated Privacy Policy on this page and update the effective date, when applicable.

We encourage you to review this Privacy Policy periodically.

Your continued use of the Site after changes are posted constitutes acceptance of the updated Privacy Policy to the extent permitted by applicable law.