Refund policy

Thank you for shopping with Amelian Ways. We stand behind the quality of every product we create. Please read our policy carefully before placing your order.

ALL SALES ARE FINAL. We do not accept returns or issue refunds except in the case of defective or damaged items as outlined below.

1. Exchanges

We offer exchanges on eligible items under the following conditions:

Eligibility Requirements

  • The item must be unworn, unwashed, and in its original condition with all tags attached.
  • The item must be in its original packaging.
  • Your exchange request must be submitted within 30 days of your delivery date, no exceptions.
  • Exchanges are only available for items of equal value that are in stock at the time of your request.
  • Custom and made to order items, wholesale orders, consulting, and digital products are not eligible for exchange. See the sections below.

How to Request an Exchange

  • Email us at support@amelianways.com with your order number and the reason for your exchange request.
  • We will respond within 2 to 3 business days with next steps.
  • Do not ship any item back to us without prior approval. Unauthorized returns will not be processed.
  • Once your exchange is approved, you will receive instructions on how and where to ship the item.
  • Return shipping for exchanges is the responsibility of the customer unless the exchange is due to our error.

2. Defective or Damaged Items

If your item arrives defective, damaged, or incorrect, we will make it right. Refunds are accepted in this case only.

What Qualifies

  • Item arrived with a manufacturing defect.
  • Item was damaged during shipping.
  • Item received does not match what was ordered (wrong size, color, or product).

How to Report a Defective Item

  • Contact us at support@amelianways.com within 30 days of your delivery date.
  • Include your order number, a description of the issue, and clear photos showing the defect or damage.
  • We will review your claim and respond within 2 to 3 business days.
  • If approved, we will offer a replacement item or a full refund to your original payment method at our discretion.
  • Refunds, if issued, will be processed within 5 to 10 business days.

Defective item claims submitted after 30 days from the delivery date will not be honored, no exceptions.

3. Custom and Made to Order Orders

Custom and made to order items are final sale. They are not eligible for returns, refunds, or exchanges, with the narrow exceptions stated below.

Before your custom order goes into production, we send you a proof to review and approve. That proof reflects the finished item. We do not send anything to manufacturing that does not match the proof you approve, and if any detail of the finished item would differ from the proof in any way, we explain it to you in full before you approve it. You approve your design before we make it, so what you approve is what you receive.

Because the design is confirmed by your own approval, custom orders cannot be returned, refunded, or exchanged for change of mind, preference, sizing choice, or any detail that was shown in the proof you approved.

The Only Exceptions

We will only correct a custom order in two cases: the item arrives damaged or defective, or the finished item does not match the proof you approved because of a production error on our part. To make a claim, contact us within 30 days of delivery at support@amelianways.com with your order number and clear photos.

We review every claim. Where we confirm a genuine defect or a production error on our side, we remake the item for you at no additional cost. This does not cover anything that matches the proof you approved.

4. Wholesale and Bulk Orders

Wholesale and bulk orders are final sale and are not eligible for returns, refunds, or exchanges, except for items that arrive damaged or defective.

If a wholesale order arrives damaged or defective, contact us within 30 days of delivery with your order number and photos and we will make it right.

5. Consulting and Digital Products

Consulting sessions and digital products are final sale. Once a consulting session has been delivered, or a digital file has been delivered or accessed, it is not refundable.

If you have a technical problem accessing a digital product, contact us within 48 hours and we will resolve it.

Physical products follow the same damaged or defective handling as our other physical products.

6. Items That Are Not Eligible

The following are not eligible for exchanges or refunds under any circumstances, except where they arrive damaged or defective or, for custom orders, do not match the approved proof because of our error:

  • Custom and made to order items. These are produced specifically for you after you approve a proof.
  • Wholesale and bulk orders.
  • Consulting sessions once delivered.
  • Digital downloads once the file has been delivered or accessed.
  • Items that have been worn, washed, altered, or damaged after delivery.
  • Items without original tags or packaging.
  • Items requested for exchange or reported as defective after the 30-day window.
  • Sale or discounted items, unless defective.

7. The 30-Day Policy

All exchange and defective item requests must be submitted within 30 days of your confirmed delivery date as shown by your tracking information.

The 30-day window begins on the date your package was marked as delivered, not the date of purchase or shipment.

We are unable to make exceptions to this window regardless of circumstance, so please inspect your order promptly upon arrival.

8. Contact Us

For all exchange, defective item, or order inquiries, please reach out to us:

Amelian Ways
Email: support@amelianways.com
Website: amelianways.com

Please allow 2 to 3 business days for a response.

We appreciate your patience and thank you for choosing Amelian Ways.